Frequently Asked Questions

What is the procedure for Pickup?

You can request for pickup by:

Link of Schedule a booking Or Call 600 522 527

What are the pickup charges?

There are no additional pickup charges. We offer the pickup service free of cost.

What duration of notice is required for pickup?

Pickup can be ordered any time before 4pm.

How can I track my shipment?

You can track your shipment as follows:

Link of track a shipment

What happens if a shipment I send cannot be delivered?

We will make up to 3 attempts to deliver a shipment. Our courier rider will leave a sticker indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up). Most of the times the shipment can then be picked up from the nearest express center. If a shipment is not delivered due to change in address, business closure, etc., the shipment will be returned to the sender/ consignor.

How can I get a proof of delivery (POD)?

You can view the delivery status under ‘tracking’, in case status is not available online please call our customer service at 600 522 527 and we will be pleased to email a copy of the POD.

After I book a shipment what details do you offer me?

Your detailed tracking response will list the following information:

1.Tracking number

2.Delivery status

3.Delivery date, time and received by

4.Location where the Shipment was delivered

5.Date on which the shipment was shipped or billed

6.Type of service used to ship the Shipment

7.Shipment’s weight & pieces

Can I track multiple shipments?

Yes! You may enter your tracking numbers into the body of the e-mail in one of the following formats:

  1. Leave a space between each tracking number

2.Enter one tracking number per line

  1. Separate the tracking numbers with commas

What does the shipment status “Returned to Shipper” mean?

The title “Returned to Shipper” in the status means that shipment was returned back to the shipper who booked the shipment due to different reasons, e.g. refused to accept by consignee, address not traceable or etc.

What details will I get about my Shipment’s transit?

Shipment movement information is captured each time a tracking sticker is scanned. Common scans include the following information:

  1. Origin
  2. Destination
  3. Date of booking
  4. Shipment Number
  5. Shipment Weight & Pieces

Is it possible to deliver on a particular time?

Definitely! We deliver on the time specified by you. You can choose any time for delivery. Extra charges will apply for time specified deliveries.

Will I get a refund if my shipment is not on time?

As per company policy, Leopards will not be held liable for damages and loss due to late delivery and/or interruption of service due to a cause beyond organizational control.

What is Air Waybill or Consignment Note Number?

Air Waybill or Consignment Note Number is used by Leopards Courier Services to categorize and trace every shipment as it moves through our system or network to its destination. We have system to assigns tracking number to every

What is Leopards Loveline Service?

Loveline is a service through which you can show your presence, love and appreciation to your family and friends by sending those gifts on their special days and occasions. www.loveline.com.pk

What happens in case a shipper wants to return an undelivered International Shipment to the Origin?

For all such shipments Return to Origin (RTO) request will be notified in writing by the shipper and all return or redirection duties, taxes billed at destination & RTO charges will be payable by the shipper.

Who pays duty on goods?

The Consignee typically pays duty charges. However, shipper may also choose to pay them, which means he is requesting Delivery Duty Paid Service.

Does Leopards consider all shipment as a liability?

Every International Shipment is transported on a limited liability basis as provided on the airway bill. (Leopards Courier Service Pvt Ltd liability is strictly limited to direct loss. Leopards Courier Service Pvt Ltd maximum liability in the event of loss or damage to a shipment is US$100 or the value on the airway bill whichever is lesser).

From which countries can I import a shipment to my own country?

Each country listed in our Tariff table can export and import shipments. You can contact us for additional information.

Why do I need to provide the weight and dimensions of my parcel?

Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel’s journey can continue.

Do you have more questions that need to be answered?

Feel free to contact Leopards Customer Service!